Thank you for choosing TKpottery. The following Terms & Conditions outline the basis of our cooperation and apply to all quotations, orders, and shipments unless otherwise agreed in writing.

1. Quotations

• Quotations are normally issued within 24 hours after receiving your inquiry.
• All prices are quoted in USD, based on FOB Ho Chi Minh City Port, Vietnam (Incoterms® 2020) unless otherwise specified.
• Product images, specifications, and packing details included in the quotation or Proforma Invoice form part of the agreed production standard.

2. Product Characteristics

• All products are handmade, therefore slight variations in dimensions, glaze effects, texture, and color are natural characteristics and should not be considered manufacturing defects.
• Dimensional tolerance of approximately ±5–10% is considered acceptable for handmade pottery.
• Production quantities may vary slightly to optimize container loading. Any significant adjustment will be confirmed with the buyer before shipment.

3. Product Specifications

• Standard production follows the approved Proforma Invoice, drawings, photographs, or confirmed samples.
• Custom products require complete specifications, technical drawings, or reference samples before production begins.
• We recommend selecting 10–12 item codes per 40' container to ensure efficient production and container loading.

4. Production Lead Time

Estimated production time:

• Standard items (diameter under 50 cm): Approximately 75 days
• Large items (diameter above 65 cm): Approximately 90 days
• Custom molds or special developments may require additional production time depending on complexity.

Production time is calculated from receipt of the deposit and final order confirmation.

5. Packing

Standard export packing includes:

• Cardboard protection
• Rubber nesting where applicable
• Plastic strapping
• Half pallets or full pallets
• Carton packing or wooden crates upon request

All wooden packaging complies with ISPM 15 regulations for international shipment.

Maximum pallet height:

• 227 cm for 40' DC containers
• 257 cm for 40' HC containers

6. Barcodes, Labels & Shipping Marks

• Standard black & white carton labels are provided free of charge.
• Color labels, swing tags, or special packaging are available upon request and may incur additional charges.
• Artwork and printing specifications should be provided at least 30 days before shipment.
• Standard shipping marks are applied to all export pallets unless otherwise instructed.

7. Delivery & Shipping

• Port of Loading: Ho Chi Minh City (Saigon Port), Vietnam.
• Shipments are made under FOB Ho Chi Minh City Port (Incoterms® 2020) unless otherwise agreed.
• The buyer is responsible for appointing the freight forwarder or shipping line for container booking and ocean freight arrangements.

8. Payment Terms

Our standard payment terms are:

• 30% T/T deposit upon Proforma Invoice confirmation.
• 70% balance against scanned shipping documents before cargo release.

All bank transfer charges are borne by the buyer unless otherwise agreed.

Other payment methods may be accepted upon mutual agreement.

9. Claims

Any claim relating to quality or quantity should be submitted promptly after receipt of the goods, together with supporting photographs and relevant documentation.

Claims arising from ocean transportation, container accidents, improper handling, or insurance matters should be settled between the buyer and the appointed carrier or insurance company.

10. Incoterms® 2020

Unless otherwise agreed, all quotations and shipments are based on FOB Ho Chi Minh City Port, Vietnam (Incoterms® 2020).

Under FOB terms:

• TKpottery is responsible for manufacturing, export packing, customs clearance, and loading the goods onto the buyer's nominated vessel.
• Risk and responsibility transfer to the buyer once the goods are loaded on board.

Contact Us

If you have any questions regarding our Terms & Conditions, please feel free to contact us.

TKpottery Vietnam

Website
www.tkpottery.com

Email
info@tkpottery.com

Phone
+84 984 339 740